FAQs

1. How can I pay for my order?

We accept payment from all major Credit Card companies (Visa, Mastercard, American express and online payment platforms) including PayPal, Apple pay and Google pay. 

Remember to review the available payment options during the checkout process and choose the one that suits you best in terms of convenience and security.

2. How long does it take to deliver my order? 

It usually takes 5 business days for production after payment has been received and 2-4 days for delivery. The delivery time for your order can vary depending on various factors, including the shipping method chosen, the type of product you ordered, and your location.

3. Is there an additional payment for shipment?

Yes, and it is depending on your country and the shipping address. If you choose an expedited shipping method for faster delivery, there may be additional fees associated with it.

4. Are there different sizes that I can request to buy?

Yes, we will give you a quote if you require sizes that are not in our price guide. 

5. How many stocks do you have?

All of our risers are made to order. Please let us know how many pieces and sizes you need so that we can prepare it for you.

6. Where are you located and how to contact you?

We are located in Australia, US, and Canada. You can contact us through this platform if you have inquiries.

7. Do you have any social media site? 

Yes, you can check our Instagram account at PlinthsNY and stay updated on the latest products, discounts, and more. 

8. What happens if we receive damaged plinths/risers?

We will file a claim with the shipping department and work on getting a set out to you asap. Please also see PlinthsNY Returns & Refund Policy

9. Do you accept returns?

We take pride in the quality of our acrylic plinths and risers, and because they are made to order, we do not accept returns. All sales are final once the purchase has been made.

10. What is the lead time for pre-ordered items?

For pre-ordered items, the lead time is typically 3-4 weeks if there are no delays. However, in some cases, it may take up to 8 weeks depending on production schedules and material availability. We will keep you updated on your order status throughout the process.