We make checkout seamless and secure. Pay with all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Or spread payments interest-free with Klarna or Shop Pay — both available at checkout. Flexible options mean you can secure your risers today and pay at your pace, with confidence that your details are fully protected.

We pride ourselves on reliability. Production for in-stock items takes about 5 business days, and delivery is typically 2–4 days. That means most clients receive their risers within 7–10 business days, with full tracking updates provided every step of the way.

Standard shipping fees apply depending on your location, but you’re always in control. Join our SMS list to unlock free shipping across the 48 contiguous United States, or select expedited shipping at checkout if you need your order rushed.

Yes. Our size guide covers the most popular formats professionals use, and our team can guide you to the best selection for your setup. For unique projects outside the guide, we can provide a custom quote. For the fastest support, text us directly at (917)-473-9117.

We operate in limited production runs, which keeps quality pristine and availability exclusive. Popular sizes often sell out quickly, so we recommend reserving your pieces early if you need guaranteed availability for upcoming events.

All orders are shipped directly from our U.S. warehouse, ensuring fast and reliable delivery. We currently serve the U.S., Canada, and Mexico. For inquiries, you can message us here or text us at (917)-473-9117 — our team is ready to help.

Yes — follow us on Instagram at @PlinthsNY, or TikTok at plinthsnewyork.official where thousands of caterers and event planners draw inspiration daily. See how leading professionals style their events and stay updated on new collections before they launch.

We guarantee your order arrives flawless. If any item arrives damaged, simply email us with timestamped photos within 24–48 hours, and we’ll resolve it immediately — either by sending a replacement or working with our carrier. Zero stress, zero risk.

Yes. While all sales are final by default, we offer a 24–48 hour window to notify us if you wish to return standard items. To begin a return, you must contact us within this timeframe at (917)-473-9117 or email support@plinthsny.com. Once approved, you’ll receive instructions and a return label. You are responsible for return shipping, and all returns are subject to a 25% restocking fee.

Returned risers must be in unused, resellable condition. If pieces show any signs of use, setup, scratches, or wear, they will not be eligible for a refund. This ensures that every client receives risers that are flawless and event-ready.

If you’re unsure about the quality of our products, many clients start by ordering a trio set as a way to experience the craftsmanship firsthand before building out their full collection.

Pre-orders take 8–12 weeks, depending on production scheduling and material availability. Placing a pre-order secures your spot in the production run — once sold out, the next release may not be available for several months.

On rare occasions, system errors or pricing glitches may occur. If that happens, we’ll always cancel the affected order, issue a full refund immediately, and reach out to help you reorder correctly. It’s rare, but if it happens, you’ll never be left waiting.

Yes — free shipping is available to the 48 contiguous states when you join our SMS list. Orders shipping to Alaska, Hawaii, U.S. territories, Canada, or Mexico may incur additional fees. SMS subscribers also get early access to new releases and product updates.