PlinthsNY Returns & Refund Policy

At PlinthsNY, we take pride in the quality and craftsmanship of our acrylic plinths and risers. Our products are designed to enhance your displays with elegance and durability. Due to the custom nature of our work, all sales are final. We do not accept returns or offer refunds on any products purchased.

Damaged Items:

While we do not anticipate damage during transit, we understand that accidents can happen. If you receive a damaged item, the responsibility lies with the shipping carrier. Here’s what to do if your item arrives damaged:

Document the Damage: Immediately upon noticing any damage to your item or packaging, document it with clear photos or videos.

Notify Us: Contact us within 48 hours of receiving your item to report the damage. Please include your order number, a description of the damage, and any relevant images or video evidence.

Claims Process: We will initiate a claims process with the shipping company on your behalf. We will require your cooperation during this process, which may include providing additional information or evidence of damage.

Resolution: The resolution of the claim will be at the discretion of the shipping company. We will advocate for a fair assessment, but we cannot guarantee the outcome.

Please note that while we will facilitate the claims process, PlinthsNY is not liable for any damages that occur during shipping. We cannot issue refunds or accept returns for damaged items. However, we are committed to ensuring that your experience with us is positive, and we will assist you in dealing with the shipping company to the best of our ability.

We appreciate your understanding and thank you for choosing PlinthsNY for your display needs. If you have any questions or concerns about our policy, please feel free to reach out to our customer service team.